Tenant FAQ's

Our process is simple and straightforward. Please visit our application page to complete your application.

Regular maintenance is submitted on the Maintenance Request page. You can request service 7 days a week 24 hours a day. Emergency service can be requested via our 24-hour emergency line.

Although we have standard pet policies that apply to all properties, it is up to the individual Owner whether they will allow pets. So, although most properties do allow a pet, there are some where none are permitted. Pet friendly properties are listed on our website. If you are not sure just give us a call.

Your responsibilities are clearly listed on the lease itself. In general a fee will be charged to break our lease equal to 2 month’s rent. Members of the Military are exempt and are not charged any fees to break their lease.

By statute, we are required to refund any funds to you no later than 31 days after your move out date. But we always attempt to get your funds to you much sooner. Typically within 15 days if no repairs are required.

Yes, you can, but only with written permission. The Owner may deny certain modifications or require that you return the property to its original status when you move out. But modifications are not automatically denied and are taken on a case by case basis.

Possibly. This is up to the Owner, but often an Owner will consider selling the property if the Tenant is interested.

Our standard lease term is 12 months. Some properties are specifically only available for short-term (seasonal) leases. Please contact us to see if a shorter or longer term lease is available on the property you are interested in.